Privacy Policy

You have legitimate concerns about privacy and therefore we expressly describe all processing of personal data done by us. We want you to understand what limited information we collect and what may happen to that information when you use any of the BelkaVPN Services.

This document (hereinafter – the “Privacy Policy”) explains the privacy rules applicable to all information collected or submitted when you access, install or use the BelkaVPN Services.

Our top priority is customer data security. Operating under the jurisdiction of Panama allows us to guarantee our no-logs policy. We process only minimal user data – only as much as it is absolutely necessary to maintain our services.

All definitions and capitalized words used in this Privacy Policy are defined in our Terms of Service.

By visiting the BelkaVPN website, by submitting your personal data to BelkaVPN, also by accessing, installing and/or using the BelkaVPN Services you confirm that you have read this Privacy Policy and that you enter into a legally binding relationship with BelkaVPN (hereinafter – “BelkaVPN”, “we” or “us”), as well as you agree to be bound by this Privacy Policy. If you disagree with the rules of this Privacy Policy, please do not use the BelkaVPN Services.

If you have any questions about this Privacy Policy or your privacy, please contact us by email privacy@belkavpn.com.

Processing of your data

BelkaVPN processes user data only to a very limited scope – only as much as it is absolutely required for provision of the BelkaVPN Services, processing of payments for the BelkaVPN Services, as well as functioning of the BelkaVPN website and mobile applications.

Personal data is processed by BelkaVPN automatically and manually. Unless expressly noted otherwise, BelkaVPN or a designated subsidiary in your country shall act as the responsible personal data controller for any data processed. BelkaVPN uses third party data processors only for processing of payment data, and basic website analytics.

BelkaVPN guarantees a strict no-logs policy for BelkaVPN Services, meaning that your activities using BelkaVPN Services are provided by an automated technical process, and are not monitored, recorded, logged, stored or passed to any third party. We do not store connection timestamps, session information, used bandwidth, traffic logs, IP addresses or other data. From the moment a user turns on the BelkaVPN software, their Internet data becomes encrypted. Any online traffic coming from the user’s device is no longer visible to ISPs, third-party snoopers or cyber criminals. BelkaVPN is based in Panama, which does not require data storage.

Anyone may browse our website and install the BelkaVPN application without signing up for the BelkaVPN Services; however the functionality of the BelkaVPN Services will be very limited or absent. If you want to engage full functionality of the BelkaVPN Services, you need to create a user account and provide basic personal data indicated below.

Information you provide

Email address. We ask for your email address and password as part of your registration. That ensures that we can communicate with you when we have any announcements to make, service updates to advise or errors to report. A valid email address is also needed to retrieve a lost password and to make a VPN connection.

Payment data. In addition to conventional payment methods, such as PayPal, credit card or Google Pay, users can buy BelkaVPN service with cryptocurrency. Our payment processing partners process basic billing information for payment processing and refund requests.

You must maintain this information current, truthful, complete and accurate. You warrant that you are authorised to provide such information. You authorise us to verify your information at any time. If it is found to be untrue, inaccurate, not current or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to the BelkaVPN Services.

Limited technical information

In order to maintain the VPN service, BelkaVPN also processes limited technical information, which sometimes may be considered personal data. This information is used for improving the functionality and usability of our website and BelkaVPN Services. Said information may also include:

• Server load information. We monitor server performance in order to recommend the most suitable servers to our customers.
• Customer service information. We store inquiries and communications with users through the Contact Us and Community Area pages, unless a user requests to delete the conversation.
• Cookies. We use a few different types of cookies to improve the user experience on the website, such as Google Analytics for statistical assessment and website performance improvement; affiliate cookies to identify customers referred to the site by our partners; and cookies for personalizing the content of the site, such as setting the default language.

Cookies and opt-out

You can set up warnings for every time the site places a cookie in your browser, or you can choose to disable all cookies through your browser settings. Since each browser has a different procedure for managing cookies, look at your browser’s Help menu to learn the correct way to do it.

Alternatively, you can disable cookies by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out browser add-on. Please note that choosing to disable cookies may negatively affect some of the features that make your site experience more efficient.

Personal data of underage persons

Persons younger than 18 shall not use the BelkaVPN Services or provide any personal data to us without the supervision of a parent or guardian. BelkaVPN shall never knowingly collect personal information from persons younger than 18, and shall not disclose such personal data to third parties without consent. It is presumed that any person using the BelkaVPN Services and supplying personal data to us is at least 18 years of age. If a person younger than 18, or a person supplying wrongful data, becomes known to BelkaVPN, such person and all their data may be immediately and without notice withdrawn by suspending their access to the BelkaVPN Services.

Grounds for data processing

Your personal data is processed for the purpose of providing you the best BelkaVPN services under the legal basis of performance of the contract between you and BelkaVPN, as provided in our Terms of Service.

BelkaVPN may process your personal data (email address) for direct marketing purposes when we obtain your consent to such processing (the legal basis, in this case, is your consent) or when applicable law permits us to contact you without a separate consent (under the legal basis of a legitimate interest).

Your personal data protection rights

You may request us to inform you about the personal data that we have collected about you, to request any changes or correction of inaccurate information, to object to certain processing of personal data (e.g. for marketing purposes), to provide you with a copy of your personal data in a structured, commonly used and machine-readable format, to transmit (if technically feasible) your personal data to another controller, or to erase your personal data. You may also request to restrict the processing of your personal data where there is a legal basis for that. Where your personal data is processed on a separate consent basis, you have the right at any time to withdraw your consent.

If you disagree with your data processing by BelkaVPN, you are free not to use the BelkaVPN Service, and to discontinue using it at any time. You may request us to discontinue processing of your personal data, in which case your data will be processed only as much as is necessary to effect the discontinuation of your use of the BelkaVPN Services (e.g., final settlement, or deleting all personal data based on your email address), or finalising other legal relationships with you (e.g. accounting, invoicing, processing refunds).

Due to technical reasons (such as backup copies of the databases) your personal data may be finally deleted only within 60 days or longer, if it is mandated by statutory requirements. If you wish to use the BelkaVPN Services again, you will have to accept and agree to this Privacy Policy anew.

Term for storing personal data

BelkaVPN stores limited personal data for the whole period when the BelkaVPN Services are used and for no longer than 2 years after last use of the app and/or the services.

Other terms

Your data is processed under the jurisdiction of the Republic of Panama. If the data is processed by a designated subsidiary in your country, then the domestic law of your country may be applicable at our discretion.

BelkaVPN would like to remind you that you are yourself responsible for the security of your data. We ask you to be careful when using and storing files containing personal data on your devices, as well as the devices themselves. Please ensure that nobody accesses and uses your devices without your consent.

In order to ensure security of the personal data, BelkaVPN employs various administrative, technical and physical security measures; however it is your responsibility to exercise caution and reason when using the BelkaVPN Services.

This Privacy Policy may be modified and updated at any time, at our sole discretion. The date of the most current wording of the Privacy Policy is indicated at the top of the text. The amendment of the Privacy Policy may be communicated to you by sending an email and/or by publishing the updated Privacy Policy on the BelkaVPN website. Updates come into force as of the moment when they are published.

You may not assign or transfer your rights or obligations under this Privacy Policy to any third party.

Please contact us by email at privacy@belkavpn.com if you have any questions about our Privacy Policy or you want to enforce any of your rights related to your privacy.