Refund Policy

This Refund Policy forms part of the BelkaVPN Terms of Service and explains how refunds and cancellations are handled for the BelkaVPN Services.

30-day money-back guarantee

If you wish to claim a refund, you can do so within 30 days following your purchase of BelkaVPN Service. We seek your full satisfaction with our services; however, we would like to troubleshoot an issue you experience first. There are common VPN service configuration issues that may hinder the BelkaVPN service for you, and we resolve most user issues encountered.

App Store, prepaid and cryptocurrency payments

Subscriptions purchased via the iTunes/App Store are subject to iTunes/App Store refund policies. This means we cannot grant refunds if you purchased an app through the iTunes/App Store – you will have to contact store support for that.

Payments made using prepaid cards or gift cards will not be refunded. For payments made in cryptocurrency, the equivalent amount in US Dollars will be refunded in the same cryptocurrency, based on the rate of exchange at the moment of refund.

Cancellations

You have the right to cancel your account at any time. You can cancel a recurring subscription from your website profile, the iTunes/App Store or the Google Play Store. Cancelled accounts will not be refunded for the unused part of the ongoing service period.

Your service is subscribed on a service-period basis and automatically renews at the end of each service period unless you cancel. To request a cancellation or refund, contact us at support@belkavpn.com.

Service terminated for violations

BelkaVPN reserves the right to suspend or refuse service to anyone at any time for any reason. No refunds will be considered for accounts terminated for violation of the Terms of Service.